e2bet Privacy Policy

1. Introduction and Scope

This privacy policy is part of the e2bet platform and serves as a supplementary document to the Terms and Conditions. By accessing e2bet's website, mobile application, or any other digital channel and using any of its services, you are considered to have acknowledged and accepted the terms of this policy.

e2bet operates an online betting and casino platform for users in Bangladesh. This document provides details on the definition of personal information, how it is collected, the scope of its use, and your rights. This policy applies to all registered members, guest users, and anyone associated with our platform in any capacity.

"Personal information" refers to any information that can be used to directly or indirectly identify an individual. This includes name, mobile number, email address, financial transaction details, and device-related information.

2. Types and Methods of Data Collection

2.1 Information Collected During Registration and Account Management

Information you provide when opening an e2bet account is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for identity verification
• User-set password (stored in encrypted form)

2.2 Financial Transaction Information

During deposit and withdrawal processes, the date, amount, and transaction ID of transactions carried out via bKash, Nagad, and Rocket are stored. Full mobile banking account numbers are never stored — only the last few digits are kept for reference.

2.3 Platform Usage Information

Technical information about how you use services on the platform is also collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and list of pages visited
• Game betting activity and statistics

2.4 Support Communication Information

If you seek support via 24/7 live chat or email, a record of that conversation is kept. This is used to improve service quality and assist with future communications.

3. Purpose of Data Use

e2bet uses personal information only for specific and legitimate purposes. No information is processed in an irrelevant or excessive manner. The main purposes are listed below:

• Completing account registration, verification, and management
• Processing deposits, withdrawals, and bonuses
• Maintaining platform security and preventing fraud
• Providing personalised services and promotional offers
• Running customer support services effectively
• Identifying and resolving technical issues on the platform
• Complying with applicable laws and regulations

If personal information is used for purposes beyond those listed above, you will be informed in advance and your consent will be obtained where required. e2bet never sells your personal information to third parties.

4. Data Storage and Security Measures

4.1 Retention Period

Necessary information is stored for as long as your account remains active. Even after account closure, financial transaction and identity verification data may be retained for a specified period due to legal obligations. Once that period has passed, the data is securely deleted or anonymised.

4.2 Technical Security Measures

e2bet applies industry-standard technical measures to protect your information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form in the database
• OTP verification is active for account access
• Regular security audits are conducted
• Access to data is restricted to authorised staff only

4.3 User Responsibilities

Data protection is not solely our responsibility — you have a role to play as well. It is important not to share your login credentials with anyone, to use a strong password, and to notify the support team immediately if you notice any suspicious activity.

5. Sharing Data with Third Parties

e2bet does not sell or rent your personal information to any third party. However, limited data sharing may occur in specific circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), cybersecurity providers, and technical infrastructure providers may receive the minimum information necessary to carry out their own services. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

If required to comply with a court order, government directive, or applicable law, information may be provided to the relevant authorities. In such cases, e2bet is bound by its legal obligations.

5.3 Business Transfers

In the event of an acquisition or merger involving any part of the business, data may be transferred. If such a change occurs, users will be notified in advance and the same or higher standard of privacy protection will continue.

Data is not shared for any reason beyond the three situations described above.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the e2bet platform. Cookies are small text files stored in your browser that make each of your sessions more convenient.

6.1 Types of Cookies Used

• Essential cookies: Required for maintaining login state and security.
• Functional cookies: For remembering your language preferences and settings.
• Analytical cookies: For understanding which sections of the platform are used most.
• Marketing cookies: For showing relevant ads and offers based on your preferences.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, please note that disabling essential cookies may affect some core functions of the platform.

7. User Rights

You have certain fundamental rights over your personal information. e2bet is committed to upholding these rights.

• Right of access: You may request details of the information stored about you.
• Right to rectification: You may request correction of inaccurate or outdated information.
• Right to erasure: Subject to certain conditions, you may request deletion of your account and data.
• Right to restrict processing: You may request that the use of your data be paused for certain purposes.
• Right to object: You may object to marketing communications or the collection of analytical data.
• Data portability: You may request a copy of your collected data in a readable format.

To exercise any of these rights, contact the e2bet customer support team. After receiving your request, the necessary steps will be taken within a reasonable time. Visit the relevant page for more information on responsible gaming.

8. Protection of Minors

e2bet strictly does not permit anyone under the age of 21 to use the platform. An age verification process is conducted at registration, and identity documents are checked in cases of suspicion.

Collecting information from anyone under the age of 21 is against e2bet's policy. Parents and guardians are requested to remain vigilant in this regard. If any account belonging to a minor is found, it will be closed immediately and any collected data will be securely deleted.

9. Privacy Policy Changes and Updates

e2bet may review and update this privacy policy from time to time. Changes to the scope of services, adoption of new technologies, or legal changes may require the policy to be revised.

If significant changes are made, registered users will be notified by email or via an in-platform notification. The update date will be clearly stated at the top of the document. Continued use of the platform after the updated policy takes effect will be considered as acceptance of the new policy.

If you have any questions about policy changes or find the updated terms unacceptable, contact the support team or submit a request to close your account.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact the e2bet support team. We provide assistance in both Bengali and English.

• Live Chat: Active 24/7, available within the platform
• Email: [email protected]

If you have a complaint about data protection or concerns about the security of your account, contact us as soon as possible — prompt action helps limit any damage. You may also visit the FAQ page for answers to general questions.

This privacy policy is the official document of the e2bet platform. It has been prepared in Bengali, and the Bengali version is the authoritative one.