e2bet Terms and Conditions

1.1 Platform Introduction

e2bet is an online gaming and sports betting platform that provides casino games, sports betting and live casino services for Bangladeshi users. In this document, "we", "e2bet" and "platform" refer to the organisation operating the e2bet service.

"User", "member", "player" or "you" refers to any person who has registered on e2bet or is using the platform.

1.2 Acceptance of Agreement

By creating an account on e2bet or using the platform, you confirm that you have fully read, understood and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using the platform.

This agreement is a legal document between you and e2bet. In the event of any dispute, the provisions of this document will apply.

1.3 Language and Interpretation

These Terms and Conditions are written in Bengali and the Bengali version shall be considered final. In the event of any conflict between a translation or another language version and the Bengali version, the Bengali version shall prevail.

2.1 Age Requirement

You must be at least 21 years of age to register on e2bet and participate in any game or betting activity. It is strictly prohibited for anyone under 21 to create an account. Providing a false age at the time of registration is a serious violation and will result in immediate account closure.

e2bet may request proof of age documents at any time if there is any doubt. If documents are not submitted within the specified time, the account will remain suspended.

2.2 One Account Policy

Each person may only create one account. If multiple accounts are found for the same person, all accounts will be closed and the associated balances may be forfeited. Operating multiple accounts from the same device or network is also considered a violation of this policy.

2.3 Providing Accurate Information

At the time of registration, you must accurately provide your full legal name, date of birth, mobile number and any other required details. Providing false or incomplete information is prohibited. The information registered on the account must match the details on the payment method used.

If any of your details change, please inform our support team via live chat.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is not permitted. If you notice any unauthorised access or suspicious activity on your account, you must notify the e2bet support team immediately.

3.1 KYC Process

e2bet reserves the right to verify the identity of any member when required. During this verification process, you may be asked to submit a national ID card, passport or other government-issued document. These documents are stored securely and used solely for identity verification purposes.

3.2 Verification Delays and Rejection

The withdrawal process may be put on hold until verification is complete. If valid documents are not submitted on time, e2bet reserves the right to temporarily restrict the account. For any questions about verification, support is available 24/7 via live chat.

4.1 Deposit Methods and Minimum Amount

e2bet currently accepts deposits via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳200. The mobile number registered on your account must be used when making a deposit.

Deposits from third-party accounts are strictly prohibited. If any deposit appears suspicious, e2bet may temporarily hold it pending verification.

4.2 Withdrawal Methods and Processing Time

bKash, Nagad and Rocket can also be used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, additional time may be required due to verification or other reasons.

The same method used for your deposit must be used for withdrawals. Account verification must be complete before a withdrawal can be processed.

4.3 Suspicious Transactions

e2bet may hold any transaction for investigation if it is deemed suspicious at any time. If evidence of money laundering or other illegal use of the account is found, the account will be closed immediately and the relevant authorities may be notified.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. Before withdrawing this bonus, you must wager the bonus amount 10 times. For example: a ৳1,000 deposit with a ৳1,000 bonus gives a balance of ৳2,000, and you must wager ৳1,000 × 10 = ৳10,000 to withdraw the bonus funds.

Bonus funds are not free or guaranteed — this is a conditional offer that becomes withdrawable upon meeting the wagering requirement.

5.2 Other Bonus Rules

The following general rules apply to all e2bet promotions:

• Each bonus can only be claimed once.
• Multiple bonuses cannot be used at the same time unless explicitly stated in the terms.
• Attempting to withdraw bonus funds before completing the wagering requirement may result in the bonus being cancelled.
• If evidence of bonus abuse is found, the relevant bonus and winnings will be voided.
• e2bet reserves the right to modify or withdraw any bonus offer at any time.

5.3 VIP Program

The e2bet VIP program has three tiers — Bronze, Silver and Gold. Weekly cashback benefits are available at each tier: up to 0.3% at Bronze, up to 0.7% at Silver and up to 1.0% at Gold. Cashback is calculated based on the net loss for the week (total losses minus total winnings). The detailed terms for VIP tiers and benefits are subject to change.

6.1 Bet Acceptance and Cancellation

Once a bet is confirmed, it generally cannot be changed. However, e2bet reserves the right to cancel a bet due to technical errors, event cancellation or other unavoidable circumstances. In such cases, the wagered amount will be refunded.

Odds changing rapidly in live betting is normal. The odds displayed at the time your bet is confirmed are final.

6.2 Game Results and Disputes

The results of all slots and casino games are determined by RNG (Random Number Generator), which is entirely random. If a dispute arises over a game result, contact live chat first. Our team will verify the game logs and resolve the matter.

6.3 Technical Issues

If a bet or game session is interrupted mid-way due to loss of internet connection or any other technical issue, e2bet will take further action based on system logs. In such cases, e2bet's decision shall be final.

7.1 Fraud and Manipulation

The following activities are strictly prohibited on e2bet:

• Creating multiple accounts for the purpose of bonus abuse.
• Using software, bots or automated methods to influence game results.
• Creating an account or making payments using false information.
• Colluding with other members to manipulate game results in your favour.
• Attempting to hack or gain any other unauthorised access to e2bet's systems.

7.2 Other Prohibited Conduct

• Abusive behaviour towards other members or staff on the platform or through customer service channels.
• Operating an account on behalf of a minor by falsely declaring personal information.
• Selling, transferring or allowing anyone else to operate your account.
• Using the platform's services for illegal purposes.

8.1 e2bet's Rights

In the event of any breach of these Terms and Conditions, e2bet reserves the right to temporarily suspend or permanently close an account without prior notice. In cases of serious violations, all balances in the account may be forfeited.

8.2 Voluntary Account Closure

If you wish to close your account yourself, please inform our support team via live chat or email. If verification is complete and there are no active bets at the time of closure, the remaining balance can be withdrawn.

Contact us for voluntary breaks or self-exclusion as per our responsible gaming policy.

9.1 Service Guarantee

e2bet strives to provide the highest quality service, but cannot guarantee uninterrupted or error-free service. Temporary disruptions may occur due to maintenance, technical issues or failure of third-party services.

9.2 Liability for Losses

If a member suffers a financial loss due to a technical error or service disruption, e2bet's liability shall not exceed the amount of that specific transaction. e2bet accepts no liability for indirect, incidental or consequential losses.

9.3 Third-Party Software

e2bet uses software from various game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.). e2bet is not directly responsible for any errors in this software, but will try to assist in resolving issues.

10.1 Data Collection and Use

Your personal information is used solely for account management, identity verification, payment processing and customer service purposes. Your data is not sold to third parties.

To learn about the detailed rules on data collection, storage and processing, please read our Privacy Policy, which covers cookie policy, data retention periods and your rights.

10.2 Security Measures

e2bet uses SSL encryption and other technical security measures to keep your data and transactions secure. However, no data transfer over the internet can be guaranteed to be completely secure.

11.1 Age and Protection

e2bet firmly believes that gaming is only a form of entertainment — it should never be used as a source of income. The platform is strictly off-limits for anyone under 21. You are advised to avoid betting beyond your means.

11.2 Self-Control Tools

Gaming addiction is a serious issue. e2bet allows users to set spending limits, take temporary breaks or opt for permanent self-exclusion. For more details, visit our Responsible Gaming section. If you or someone close to you is struggling with addiction, please seek professional help.

12.1 Right to Amend Terms

e2bet reserves the right to change or amend these terms and conditions at any time. Members will be notified of significant changes via email or a notice on the platform. Continued use of the platform after any changes will be considered as acceptance of the new terms.

12.2 Dispute Resolution

For any dispute or complaint, first contact e2bet's customer service team via 24/7 live chat. Our team is ready to assist in both Bengali and English. If the matter is not resolved through live chat, a detailed complaint can be submitted by email.

For answers to general questions about e2bet, visit our FAQ section, where common questions about accounts, payments, and bonuses are answered.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the terms of specific promotions together form the entire agreement between e2bet and the member. Any verbal or unwritten promises beyond these will not form part of the agreement.